Privacy & Cookie Policy

Last updated: March 2026

Optimum Padel (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data.

This Privacy & Cookie Policy explains how we collect, use, store and protect your personal data when you visit our website, contact us, make a booking, sign up for marketing, or otherwise interact with us. It also explains how we use cookies and similar technologies on our website.

1. Who we are

Data controller: OPTIMUM PADEL LTD trading as Optimum Padel
Registered office: 1 Sidings Court (Kingswood), Lakeside, Doncaster, United Kingdom, DN4 5NU
Email: info@optimumpadel.co.uk

If you have any questions about this policy or how we use your personal data, please contact us at info@optimumpadel.co.uk.

2. The personal data we collect

We may collect, use, store and transfer the following types of personal data:

• Identity data, such as your name
• Contact data, such as your email address, telephone number and postal address
• Booking data, such as court bookings, coaching sessions, events, memberships and attendance history
• Payment and transaction data, such as payment status and booking history
• Account data, such as login details and preferences where relevant
• Communications data, such as messages, enquiry form submissions and customer service correspondence
• Technical data, such as IP address, browser type, device information and website usage data
• Marketing preferences, including whether you have agreed to receive marketing communications
• CCTV footage recorded at our venue for safety and security purposes

3. How we collect your personal data

We collect personal data:

• directly from you when you contact us, make a booking, register an account, complete a form, sign up for updates or speak to us
• automatically when you use our website, through cookies and similar technologies
• through third-party platforms you use to interact with us, including Playtomic
• from social media or other public sources where you contact us through those channels

4. How we use your personal data

We may use your personal data to:

• manage bookings, memberships, coaching sessions, leagues, tournaments and events
• provide customer support and respond to enquiries
• process or administer payments linked to bookings
• manage your account and venue access
• send service messages relating to your bookings or membership
• improve our website, services and customer experience
• keep the venue safe and secure
• send marketing communications where you have agreed to receive them or where otherwise permitted by law
• comply with legal and regulatory obligations

5. Lawful bases for processing

We use your personal data only where we have a lawful basis to do so. Depending on the circumstances, we rely on one or more of the following:

• Contract – where we need to process your data to provide bookings, memberships, coaching or other services you request
• Legitimate interests – for running and improving our business, managing customer relationships, maintaining venue security and responding to enquiries
• Legal obligation – where we need to comply with legal or regulatory requirements
• Consent – where required, such as for certain marketing activity and non-essential cookies

6. Bookings and payments

Bookings are made through Playtomic. Payments are taken through the booking platform. We may receive and use booking and transaction information from that platform in order to manage reservations, customer service, attendance records and related administration.

Where third-party platforms process your personal data, their own privacy policies and terms may also apply.

7. Marketing communications

We may send you updates about bookings, events, memberships, coaching, promotions and venue news.

We use Mailchimp for email marketing communications. If you subscribe to our mailing list, your contact details and marketing preferences may be stored and processed through Mailchimp for the purpose of sending marketing emails.

You can opt out of marketing at any time by:

• clicking the unsubscribe link in any marketing email
• updating your preferences where available
• contacting us at info@optimumpadel.co.uk

8. Who we share your personal data with

We may share your personal data with trusted third parties where necessary, including:

• Playtomic for bookings and related administration
• payment processors used through the booking platform
• website hosting and IT service providers
• analytics and website performance providers
• Mailchimp for email marketing
• professional advisers such as accountants, legal advisers or insurers
• regulators, law enforcement agencies or other authorities where required by law

We require third parties to respect the security of your personal data and to handle it in accordance with applicable data protection law.

9. International transfers

Some of our third-party service providers may process personal data outside the United Kingdom. Where this happens, we take appropriate steps to ensure your personal data is protected in accordance with applicable law.

10. Data retention

We will only keep your personal data for as long as reasonably necessary for the purposes for which it was collected, including legal, accounting, tax, insurance and reporting requirements.

Typical retention periods may include:

• general enquiries: up to 12 months
• booking and transaction records: up to 6 years
• marketing records: until you unsubscribe or ask us to stop, plus a limited period to maintain suppression records
• CCTV footage: typically up to 30 days, unless it is required for the investigation of an incident, complaint or legal matter

11. Your rights

Depending on the circumstances, you may have the right to:

• request access to your personal data
• request correction of inaccurate or incomplete data
• request erasure of your personal data
• object to processing
• request restriction of processing
• request transfer of your personal data
• withdraw consent at any time where consent is the basis for processing

To exercise any of these rights, please contact us at info@optimumpadel.co.uk.

12. How we keep your data secure

We use appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration or disclosure. However, no method of transmission over the internet or electronic storage is completely secure.

13. Children’s privacy

Our services may be used by children participating in junior sessions or activities. Where personal data relating to children is collected, we will handle it with appropriate care and, where relevant, through a parent or guardian.

14. CCTV

CCTV operates at our venue for the purposes of safety, security, crime prevention and incident investigation. Signage is displayed where CCTV is in use.

15. Third-party websites and platforms

Our website may contain links to third-party websites, booking systems or services. We are not responsible for their privacy practices, content or policies. You should review their privacy policies separately before providing personal data.

16. Cookies

Our website uses cookies and similar technologies to help the site function properly, understand how visitors use the site, remember preferences and improve the overall user experience.

Cookies are small text files placed on your device when you visit a website. Some cookies are necessary for the website to work properly, while others help us improve performance and understand usage.

The types of cookies we may use include:

• Essential cookies – required for core website functionality
• Performance and analytics cookies – help us understand how visitors use the website and improve how it works
• Functionality cookies – remember choices and preferences
• Marketing cookies – may be used to support relevant communications or campaigns where applicable

You can usually control or delete cookies through your browser settings. You may also be able to manage cookie preferences through any cookie banner or settings tool available on our website.

Please note that disabling some cookies may affect how the website functions.

17. Complaints

If you have any concerns about how we use your personal data, please contact us first at info@optimumpadel.co.uk.

You also have the right to complain to the Information Commissioner’s Office (ICO) if you believe your data has been handled improperly.

18. Changes to this policy

We may update this Privacy & Cookie Policy from time to time. Any changes will be posted on this page with an updated revision date.